How to Spa
CANCELLATIONS Life can be busy and full of the unexpected, so if you must cancel your treatment, be sure to reschedule or cancel your policy prior to 8 p.m. the night before your scheduled appointment. If you fail to arrive or “no-show” for your appointment, you will be charged the price of the full service, or a membership credit may be redeemed. Changes made after 8pm the prior evening, may be subject to a $45 service charge. Group spa parties are required to reschedule or cancel at least one week prior to their arrival to avoid cancellation or rescheduling fees. RESERVATIONS To hold a reservation, you must provide a valid credit card number, or gift certificate number. Dolce Vita will not charge your card unless you miss your appointment, at which time you will be charged the full treatment price. APPOINTMENT CONFIRMATIONS For your convenience, we offer you the option to have your appointments confirmed through e-mail or text messaging. CHILDREN UNDER THE AGE OF 18 Due to liability reasons and to ensure a relaxing experience for all of our clients, we do not allow children under the age of 12 to accompany parents to spa or salon appointments. We understand that childcare is not always available and will be more than happy to reschedule an appointment to a time that meets your needs. We do provide spa services for children between the ages of 12-17, however the parent/guardian must provide written consent before any services commence. GRATUITY As a Spa Guest, we know you want to show appreciation for the quality service provided by Dolce Vita practitioners. Customary gratuities average between 15-20 percent of the treatment price, but we always respect your tipping decisions. You may give your therapist a tip in cash or by credit card at the front desk at check out. PAYMENT INFORMATION & RETURN POLICY Dolce Vita accepts MasterCard, Visa, Discover and cash. Unused and unopened items may be returned within 30 days of the original purchase for a full refund. If you are not satisfied with the merchandise that you have purchased, you may receive a spa credit within 15 days of purchase. However, we cannot issue credit for merchandise that has been depleted by 25% or more. Gift certificates may not be redeemed for cash. We accept SpaFinder and SpaWish gift certificates. LATE ARRIVAL POLICY Please arrive 30 minutes before your appointment. Arriving early allows you to transition from the outside world to the tranquility of Dolce Vita. You may also fill out paperwork and change into a robe and slippers provided prior to your treatment. Arriving late will deprive you of valuable service time. As a courtesy to the next guest, your treatment will end at the time originally scheduled. Late arrivals may be rescheduled, or the remainder of the service time may be used at full price.
WHAT DO I WEAR Clients who have reserved a massage, facial, or body treatment will receive a locker, robe and slippers when they arrive at Dolce Vita. As you change into your robe, dress to your comfort level. During a massage treatment, our therapists drape you to protect your privacy, so being completely undressed is appropriate. If you feel more comfortable wearing undergarments for your massage, please feel free to do so. If your treatment involves spray tanning or waxing treatments, Dolce Vita can also provide disposable underwear. CELL PHONES Dolce Vita is a tranquil retreat, and we want to create an atmosphere that allows all our clients to escape from the world outside. In consideration of others, please refrain from talking on your cell phone inside the spa or leave in your assigned locker. All cell phones must be in silent mode or turned off while at Dolce Vita. VALUABLES Dolce Vita cannot be responsible for any valuables brought into the spa, even those left in our lockers. We recommend that you keep your valuables with you at all times or leave them at home. MEDICAL CONDITIONS ALLERGIES & MATERNITY When scheduling your treatment, please let us know if you have any physical ailments, medical conditions, or allergies. Our practitioners should also be notified if you are pregnant, have high blood pressure, a heart condition, or any other medical condition. Our staff will personalize your treatment to meet any special needs or accommodations you may require. Dolce Vita practitioners cannot work on clients with open wounds, abrasions, or other skin conditions. If you have any questions about a spa treatment and your health, please consult a doctor. We perform massage on expectant mothers who are in their second or third trimester. PROMOTIONS/SPECIALS Specials are not valid in combination with other discounts, offers or coupons. Gift cards may not be purchased or used in conjunction with any special offer, discount or coupon. Other restrictions may apply. PRICES SUBJECT TO CHANGE We are constantly expanding our services to bring you the latest and greatest. Although we make every effort to keep our website and spa menu updated, please note that prices and services are subject to change at any time. We love having you as a client, but we do reserve the right to refuse service at any time, to anyone, for any reason.